RETURN POLICY
Satisfaction Guarantee, Return, and Refunds
Gentsden wants you to be satisfied with your experience with us, so we have made returning or exchanging products easy. You may return the unused portion of the product up to thirty (30) days from the date of delivery for a refund, less the $20.00 Return Processing Fee. The Return Processing Fee covers both the shipping as well the processing by our warehouse staff.
To obtain a refund or store credit, you must return any unused portion of your order, your return must be approved, and the return must be received within forty-five (45) days of the date of delivery. The return processing fee will be deducted from the amount refunded.
The following terms apply for all returned items:
- To initiate a refund or exchange, please go to our returns portal.
- We cannot process or refund packages marked “Return to Sender”.
- Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
After the shipping department receives your return, it generally takes 5-10 business days to process your refund.
For items that have been opened and used but are within the 30-day satisfaction guarantee period, store credit may be granted for the amount of the product less the shipping cost.